As NRC-CISTI advised you in late December, beginning Thursday, January 14 Infotrieve will begin to source and deliver documents for all of CISTI’s Australian and New Zealand clients.  To ensure order processing from CISTI’s catalogue continues without interruption, some minor adjustments will be required.

For clients submitting orders to CISTI via the World Wide Web (OpenURL), when pressing the ‘Order Document’ button you will be redirected to Infotrieve to finalize your order.  This will require you to authenticate with your Infotrieve credentials to complete the order process.  For those clients already registered with Infotrieve, please use your existing Infotrieve credentials.  For those not registered with Infotrieve, you will be prompted to register prior to completing the order, or you may contact Infotrieve Australia to establish an account prior to January 14. 

For those clients using ISO-ILL or VDX ordering methods, you should submit your orders directly to Infotrieve.  Alternately, you may submit your orders through the LADD gateway which will automatically redirect your CISTI orders to Infotrieve.  All orders available from the CISTI collection will be filled by Infotrieve.  For those clients who already have an Infotrieve account, this is as simple as eliminating CISTI’s location from your ROTA or routing table and ensuring Infotrieve is in that ROTA or routing table.  Your system administrators should be instructed to make these changes prior to January 14.  For those organizations without an Infotrieve account, you must contact Infotrieve Australia at the telephone number or email address below to establish an account prior to January 14.

Answers to frequently asked questions about the transition can be found on Infotrieve's website, here

We promise to work closely with each organization ’s to determine the necessary steps and help with a smooth transition.

To speak with us regarding your new document delivery processes or to establish an account, please contact us at Infotrieve Australia by telephone at +61 (3) 9544 4911 or email info@infotrieve.com.au.  If you need to set up a new account, please be sure to do so prior to Thursday, January 14 to avoid any disruption in service.

If you have any questions about the NRC-CISTI transformation, please contact NRC-CISTI at info.cisti@nrc-cnrc.gc.ca.